all black PDF thumbnails after upgrade

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dacct
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Joined: 18.10.2015, 05:02

all black PDF thumbnails after upgrade

#1 Post by dacct » 28.12.2019, 13:07

I just upgraded from 740 64 bit to 808 64 bit and PDF thumbnails now render all black.

Is this a bug or is there a way to fix this?

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Dreamer
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Joined: 19.08.2007, 21:40

Re: all black PDF thumbnails after upgrade

#2 Post by Dreamer » 28.12.2019, 13:34

It works good here, same version 808, Windows 10 64-bit 1909..

Which PDF viewer and OS version are you using? Try to reinstall or upgrade PDF viewer and upgrade also the GPU driver.

dacct
Posts: 6
Joined: 18.10.2015, 05:02

Re: all black PDF thumbnails after upgrade

#3 Post by dacct » 29.12.2019, 00:53

Running Acrobat Pro Pro on Windows 10 Pro 1903 with latest GPU drivers.

PDF thumbnails were fine with build 740, and they're displaying correctly in Windows Explorer.

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Dreamer
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Re: all black PDF thumbnails after upgrade

#4 Post by Dreamer » 30.12.2019, 22:46

Strange, try default settings.

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