FreeCommander Forum

Posted: **21.07.2015, 19:17**

Hi Marek,

After an automatic update to my W7 system Freecommander 64 donor version stopped working. I can not start the program after uninstall and reinstalling with the setup downloaded from "FreeCommander XE 2015 - release 693 donor".

I also wanted to upload a screenshot attached to this post, but jpg and PDF extensions are not allowed. Just wondering what is allowed?

Here is a link to the screenshot https://www.dropbox.com/s/8i7o0zwt5z65p ... 4.jpg?dl=0

Thx, Zoltan

Posted: **21.07.2015, 21:34**

Check the Windows Logs in the Event Viewer.
You can attach PNG images.

Posted: **21.07.2015, 22:07**

Here is the error log:

Log Name: Application
Source: Application Error
Date: 7/21/2015 10:02:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HP-HPE
Description:
Faulting application name: FreeCommander.exe, version: 2015.0.0.693, time stamp: 0x5590442c
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting process id: 0x1608
Faulting application start time: 0x01d0c3d7042fb16d
Faulting application path: C:\Program Files\FreeCommander XE\FreeCommander.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 42fd2563-2fca-11e5-b521-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-21T17:02:26.000000000Z" />
<EventRecordID>20291</EventRecordID>
<Channel>Application</Channel>
<Computer>HP-HPE</Computer>
<Security />
</System>
<EventData>
<Data>FreeCommander.exe</Data>
<Data>2015.0.0.693</Data>
<Data>5590442c</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18869</Data>
<Data>556366f2</Data>
<Data>c0000374</Data>
<Data>00000000000bfc22</Data>
<Data>1608</Data>
<Data>01d0c3d7042fb16d</Data>
<Data>C:\Program Files\FreeCommander XE\FreeCommander.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>42fd2563-2fca-11e5-b521-005056c00008</Data>
</EventData>
</Event>

Posted: **21.07.2015, 22:38**

The crash is not directly in FreeCommander but in Windows ntdll.dll.
Ask the google for https://www.google.de/?gws_rd=ssl#q=Exc ... 0xc0000374.

Try to start FreeCommander with empty freecommander.ini.

Posted: **21.07.2015, 22:47**

Check the https://support.microsoft.com/en-us/kb/929833.

Posted: **22.07.2015, 04:52**

Marek wrote:
Try to start FreeCommander with empty freecommander.ini.

This did the trick. I have found 5 different freecommander.ini files in my user folder. Emptying all, now all my customization is gone. A lot of work.

Thank you.

Posted: **22.07.2015, 04:59**

Further problems:

- After starting with the default, the app comes up.
- Clicking on the Tree view, the app is crashing again.

Additional note: You should adjust the file upload restrictions of this forum, it is useless now.

I will email you the screenshot.

Posted: **22.09.2015, 05:50**

I had a similar issue are installing version 695 Free Commander was crashing on start-up. I re-installed it but then when I tried to import my settings back-up it crashes.

Started off without any settings import and now when I tried to "view-> Tree" the app crashes. This was while the left panel was selected. Tried this with the right panel selected and it worked!

But then when I try to add the Tree panel for both Left and Right main panel, it crashes.

Posted: **23.09.2015, 21:01**

Could you show or send me the screenshot from the tree in Windows Explorer and in FreeCommander? All drives should be visible.

Posted: **24.09.2015, 05:51**

Hi Marek,

I found some AppCrash folders with .wer files in them. I'll upload some of those files here.

I'm not sure if the upload works, but i'll paste one of the codes here. From what I read and assume, seems like the exception code is c0000374.

Code: Select all

Version=1
EventType=APPCRASH
EventTime=130875399666991963
ReportType=2
Consent=1
UploadTime=130875399669304481
ReportIdentifier=c89f6f58-626e-11e5-8299-80193483a251
IntegratorReportIdentifier=c89f6f57-626e-11e5-8299-80193483a251
NsAppName=FreeCommander.exe
Response.BucketId=2c38af54b90e9c5fe607f238bf7e8dab
Response.BucketTable=4
Response.LegacyBucketId=120326559035
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FreeCommander.exe
Sig[1].Name=Application Version
Sig[1].Value=2015.0.0.694
Sig[2].Name=Application Timestamp
Sig[2].Value=55bb5750
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_c2d1
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.18007
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=55c4c16b
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_5D_FROM_ntdll+0x000000000009178A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c2d1
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c2d192f906a41f7673d146e62a1d306d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e6a9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e6a9b200fa5b5dcd9df0c72eb7ba6f57
UI[2]=C:\Program Files\FreeCommander XE\FreeCommander.exe
UI[3]=FreeCommander (x64) - freeware file manager for Windows has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FreeCommander XE\FreeCommander.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\oleaut32.dll
LoadedModule[5]=C:\Windows\system32\advapi32.dll
LoadedModule[6]=C:\Windows\system32\user32.dll
LoadedModule[7]=C:\Windows\system32\gdi32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\version.dll
LoadedModule[9]=C:\Windows\SYSTEM32\mpr.dll
LoadedModule[10]=C:\Windows\system32\ole32.dll
LoadedModule[11]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8\comctl32.dll
LoadedModule[12]=C:\Windows\system32\shell32.dll
LoadedModule[13]=C:\Windows\system32\comdlg32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\wsock32.dll
LoadedModule[15]=C:\Windows\system32\msvcrt.dll
LoadedModule[16]=C:\Windows\SYSTEM32\winspool.drv
LoadedModule[17]=C:\Windows\SYSTEM32\winmm.dll
LoadedModule[18]=C:\Windows\system32\shlwapi.dll
LoadedModule[19]=C:\Windows\SYSTEM32\netapi32.dll
LoadedModule[20]=C:\Windows\system32\combase.dll
LoadedModule[21]=C:\Windows\system32\RPCRT4.dll
LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[23]=C:\Windows\system32\WS2_32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[25]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[26]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[27]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[28]=C:\Windows\system32\NSI.dll
LoadedModule[29]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[30]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[31]=C:\Windows\SYSTEM32\SHCORE.DLL
LoadedModule[32]=C:\Windows\SYSTEM32\BROWCLI.DLL
LoadedModule[33]=C:\Windows\system32\IMM32.DLL
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\Windows\SYSTEM32\FaultRep.dll
LoadedModule[36]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[37]=C:\Windows\system32\uxtheme.dll
LoadedModule[38]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[39]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[40]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[41]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[42]=C:\Windows\system32\dwmapi.dll
LoadedModule[43]=C:\Windows\SYSTEM32\wtsapi32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[45]=C:\Windows\SYSTEM32\Userenv.dll
LoadedModule[46]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[47]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[48]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[49]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[50]=C:\Windows\system32\propsys.dll
LoadedModule[51]=C:\Windows\System32\drprov.dll
LoadedModule[52]=C:\Windows\System32\ntlanman.dll
LoadedModule[53]=C:\Windows\System32\davclnt.dll
LoadedModule[54]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[55]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[56]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[57]=C:\Windows\System32\dlnashext.dll
LoadedModule[58]=C:\Windows\System32\PlayToDevice.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[60]=C:\Windows\system32\rsaenh.dll
LoadedModule[61]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[62]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[63]=C:\Windows\System32\actxprxy.dll
LoadedModule[64]=C:\Windows\system32\wpdshext.dll
LoadedModule[65]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17415_none_932b3b5547500489\gdiplus.dll
LoadedModule[66]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[67]=C:\Windows\system32\WINTRUST.dll
LoadedModule[68]=C:\Windows\system32\CRYPT32.dll
LoadedModule[69]=C:\Windows\system32\MSASN1.dll
LoadedModule[70]=C:\Windows\System32\EhStorShell.dll
LoadedModule[71]=C:\Windows\System32\EhStorAPI.dll
LoadedModule[72]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[73]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCR100.dll
LoadedModule[74]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCP100.dll
LoadedModule[75]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL
LoadedModule[76]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[77]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[78]=C:\Users\yohan.SSI\AppData\Roaming\Dropbox\bin\DropboxExt64.27.dll
LoadedModule[79]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[80]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[81]=C:\Windows\system32\mssprxy.dll
LoadedModule[82]=C:\Windows\System32\thumbcache.dll
LoadedModule[83]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[84]=C:\Windows\System32\urlmon.dll
LoadedModule[85]=C:\Windows\System32\iertutil.dll
LoadedModule[86]=C:\Windows\System32\WININET.dll
LoadedModule[87]=C:\Windows\SYSTEM32\Secur32.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FreeCommander (x64) - freeware file manager for Windows
AppPath=C:\Program Files\FreeCommander XE\FreeCommander.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=8E66CAD275EDB51CACAB3586A7AF6E68

Posted: **06.11.2015, 19:57**

Has any progress been made in determining the cause of the crash when turning on the tree view? I've had this issue for the last couple of builds, and currently I'm running with my config without the tree-view but I definitely miss it.

FreeCommander Forum

Startup crash

Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash

Re: Startup crash