Crash with Syncplicity File Context Menu

Bugs and issues - current donor version.
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funkist
Posts: 5
Joined: 23.09.2013, 12:41

Crash with Syncplicity File Context Menu

#1 Post by funkist » 11.10.2018, 11:55

:?: My company is using https://www.syncplicity.com/ as a Dropbox alternative.
In FC, whenever I use the file context menu of the tool, FreeCommander crashes when the tool's dialog should close again. E.g. when sharing a file link, everything works until the finish button. Then the last dialog stays and FC hangs.

I am using FreeCommander XE 2018 Build 783 64-bit donor
on W7 Enterprise 64-bit Service Pack 1

On Windows Explorer, everything works fine.

Thanks for having a look!
-fk
Last edited by funkist on 25.10.2018, 13:25, edited 1 time in total.

funkist
Posts: 5
Joined: 23.09.2013, 12:41

Re: Crash with Syncplicity Context Menu

#2 Post by funkist » 11.10.2018, 11:59

Sorry, posted this incorrectly to FC public. Can an admin move it to FC donor, please?

Moved. -Dreamer

funkist
Posts: 5
Joined: 23.09.2013, 12:41

Re: Crash with Syncplicity File Context Menu

#3 Post by funkist » 25.10.2018, 13:26

Bump... Ideas anybody?

Timon
Posts: 661
Joined: 13.09.2012, 06:51

Re: Crash with Syncplicity File Context Menu

#4 Post by Timon » 25.10.2018, 16:08

If you provide a crash report, generated by FreeCommander (usually have name fc_bugreport.txt) or from Windows event log, it will be much easier for developer to understand and fix the problem.

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Dreamer
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Joined: 19.08.2007, 21:40
Location: Slovakia

Re: Crash with Syncplicity File Context Menu

#5 Post by Dreamer » 25.10.2018, 20:30

Please check the latest version (785), similar bug was fixed.

funkist
Posts: 5
Joined: 23.09.2013, 12:41

Re: Crash with Syncplicity File Context Menu

#6 Post by funkist » 04.12.2018, 08:49

Hi Timon, Dreamer, I somehow missed your updates.

I have updated to FreeCommanderXE-64-donor_portable788, now.

There is still an issue, but rather than FC crashing when the tool closes, it now crashes when the tool opens.

Positive: the tool keeps running and I can complete my action, e.g. send a file to someone.
Negative: I have to restart FC each time

There is nothing current in FcExceptionLog.txt. So it's probably fairly low-level. But there are 2 events in the event log:

1)

Code: Select all

- System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2018-12-04T08:19:30.000000000Z 
 
   EventRecordID 270099 
 
   Channel Application 
 
   Computer xxx 
 
   Security 
 

- EventData 

   FreeCommander.exe 
   2018.0.0.788 
   5c058750 
   ntdll.dll 
   6.1.7601.24291 
   5be7857f 
   c0000374 
   00000000000bf302 
   1724 
   01d48baa02d44ed9 
   C:\xxx 
   C:\WINDOWS\SYSTEM32\ntdll.dll 
   52083962-f79d-11e8-af80-48452028a44b 
2)

Code: Select all

+ System 

  - Provider 

   [ Name]  Windows Error Reporting 
 
  - EventID 1001 

   [ Qualifiers]  0 
 
   Level 4 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2018-12-04T08:19:40.000000000Z 
 
   EventRecordID 270100 
 
   Channel Application 
 
   Computer xxx 
 
   Security 
 

- EventData 

   560744818 
   506094329 
   APPCRASH 
   Nicht verfügbar 
   0 
   FreeCommander.exe 
   2018.0.0.788 
   5c058750 
   StackHash_5e24 
   6.1.7601.24291 
   5be7857f 
   c0000374 
   00000000000bf302 
    
    
   C:\Users\xxx\AppData\Local\Temp\WER56C6.tmp.WERInternalMetadata.xml 
   C:\Users\xxx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FreeCommander.ex_fe8a79c2fca1db8b010add177a57594b957a628_05b37c21 
    
   0 
   52083962-f79d-11e8-af80-48452028a44b 
   0 
The first file referenced above is not existing. The 2nd is attached. Or, as I can't find the attach function, shared using Syncplicity:
https://eu.syncplicity.com/share/xmfrbj ... Report.wer

Thanks!

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